The easiest way to increase sales in a small business is to start taking statistics of the number of phone calls that come in for questions about products or services and the percentage of those that result in a sale of some type. Once this is done a fairly simple audit can be done on how your employees and sales staff is applying telephone skills to increase sales.
Incoming telephone calls and sales statistic ratios are very important to all companies, but so many companies do not realize how many sales they are losing due to mismanaging the phone calls.
It may be necessary to bring in a professional telephone sales trainer to talk with each and every employee even if those employees are not involved in the actual selling of any product or service that your company is offering. The best way to ensure increased sales is to show the employees what they're doing wrong on the phone and how to do it right.
How long would this take to revitalize your telephone sales in your company? Well, with about a week worth of phone call screening and monitoring a good statistical basis can be developed and then telephoned skill classes can be given to each employee along with cassette tapes and perhaps videos to watch to help them improve.
Although telephone skills and telephone sales are not rocket science it is amazing what you can do with a little extra training. Please consider this in 2006.
"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; http://www.WorldThinkTank.net/wttbbs/ |
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